Frequently Asked Questions
How does wireless charging work? Wireless charging works via electromagnetic induction between a coil in the charger and a coil in your device. For safety, these chargers undergo rigorous testing. Safe chargers receive Qi certification. All Powerpad chargers are Qi certified, which guarantees their safety. We do not recommend using uncertified chargers, such as some cheap variants from supermarkets or certain online stores, as they can damage your device. With a Powerpad charger, you are assured of safe and reliable wireless charging.
Basically, all devices with an output up to 15W which charge according to the Qi technique, are suitable to charge with the Powerpad wireless chargers.
Powerpad products have a warranty period of one year.
In the Powerpad webshop you can pay with iDeal, Visa Card, Master Card or American Express.
You can return your product 14 days after delivery.
Sure, business orders from Powerpad are also possible. Send us a message at customerservice@powerpad.store and we will get in contact you.
Powerpad stores and uses data in accordance with the AVG (NL) or GDPR (EU). We have taken several measures to ensure this. More information can be found on our Privacy Policy page.
Is your question not listed in the FAQ topics? Please send an email to customerservice@powerpad.store. We will send you a response within 24 hours on working days.